Privacy Policy

Last updated: March 28, 2026

1. Information We Collect

Information You Provide

When you use GotchaBro to generate a gym cancellation letter, we collect:

• Full name — used to personalize your cancellation letter
• Email address — used to deliver your letter and order confirmation
• Digital signature — captured via our signature pad and embedded in your cancellation letter PDF
• Government ID (optional) — if you choose to upload it, it is embedded in your PDF document to strengthen your cancellation request; we do not retain it on our servers beyond the transaction
• Gym information — gym name, gym email, and membership ID (if provided), used to address your letter and send a copy to the gym
• State of residence — used to generate a state-specific legal letter citing applicable statutes
• Cancellation reason — used to customize the legal language in your letter

Information for Widget Licensees ($197)

If you purchase a widget license, we also collect:

• Full legal name and email address for license registration
• Stripe payment link — your custom Stripe URL to personalize your widget

Automatically Collected Information

When you visit our site, we may automatically collect:

• Browser and device information via standard web server logs
• IP address and general geographic location
• Page views and session data via analytics tools (see Section 3)

2. How We Store Your Information

Order information (name, email, state, gym details, order number) is stored in our secure database hosted on Neon PostgreSQL with SSL encryption. We use industry-standard security practices to protect your data.

Government ID uploads are processed client-side in your browser and embedded directly into your PDF. We do not store government ID images on our servers.

Digital signatures are processed client-side and embedded in your PDF. We do not store signature images on our servers beyond what is necessary to generate your document.

3. How We Use Your Information

We use your information to:

• Generate and deliver your personalized gym cancellation letter
• Send your letter to your gym (if you provide a gym email)
• Send you an order confirmation and copy of your letter
• Process payment through Stripe
• Maintain records for legal and business purposes
• Improve our service and detect fraud

We do not sell your personal information to third parties.

4. Third-Party Services

Stripe (Payment Processing)

We use Stripe to process payments. When you make a purchase, your payment card information is entered directly on Stripe's secure servers — we never see or store your credit card details. Stripe's privacy policy governs their handling of your payment information.

Meta Pixel (Analytics & Advertising)

With your consent, we use the Meta Pixel (Facebook Pixel) on our website. This tool tracks certain visitor actions (such as page views and clicks) to help us understand our marketing effectiveness and reach relevant audiences on Meta platforms (Facebook, Instagram).

If you decline cookie consent, the Meta Pixel will not be loaded and no tracking data will be sent to Meta. You can change your consent preference at any time by clearing your browser's local storage or using your browser's privacy controls.

Email Delivery

We use Postmark (via Polsia) to deliver transactional emails (letter delivery, order confirmation). Your email address is transmitted to this service solely for the purpose of delivering your documents.

5. Data Retention

We retain order records (name, email, order number, state, gym name) for up to 3 years for business, legal, and tax purposes. After that period, records are deleted or anonymized.

Promo code records are retained for 1 year after use. Analytics data is retained as long as necessary for business improvement purposes.

6. Your Rights (Including CCPA / California Residents)

Depending on where you live, you may have the following rights regarding your personal information:

• Right to know — what personal information we've collected about you
• Right to access — a copy of your personal information
• Right to delete — request deletion of your personal information
• Right to opt out — of the sale of personal information (we do not sell your data)
• Right to non-discrimination — we won't discriminate against you for exercising your privacy rights

California residents under the California Consumer Privacy Act (CCPA) may submit requests to know, access, or delete their personal information by contacting us at the address below.

Meta Pixel opt-out: You can opt out of Meta tracking by clicking "Decline" on the cookie consent banner, or by using Meta's cookie settings. You may also use the Digital Advertising Alliance opt-out.

7. Cookies and Local Storage

We use browser localStorage (not traditional cookies) to temporarily store form data during your session (e.g., your cancellation letter details between steps). This data is stored only in your browser and is not transmitted to our servers except when you submit a form.

With your consent, we load the Meta Pixel which sets tracking cookies on your browser. You can decline tracking when prompted by our cookie consent banner.

8. Children's Privacy

Our service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects when the policy was last revised. Continued use of our service after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy requests, data deletion requests, or questions about this policy, contact us at:

• Email: infomometamoney@gmail.com
• Website: www.gotchabro.net