24 Hour Fitness filed for bankruptcy in June 2020 and emerged as a smaller, restructured company. Over 130 locations closed permanently during the process. If you're still a member at a surviving location — or you discovered your original club closed and you've been billed anyway — this guide covers the exact steps to cancel your membership in 2026.
The post-bankruptcy 24 Hour Fitness has updated some of their systems, including a member portal with limited cancellation options for some account types. But the safest, most reliable path still involves written notice with a certified mail paper trail.
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24 Hour Fitness Cancellation Policy (2026)
Post-bankruptcy 24 Hour Fitness offers multiple cancellation paths, though availability varies by membership type and account vintage. Their member portal (24hourfitness.com) allows some members to initiate cancellation online — but the portal doesn't work for all account types. Certified mail and in-person remain the universally available methods.
Month-to-month members cancel with 30 days notice and no fee. Annual commitment members may owe an Early Termination Fee — the exact amount depends on your specific contract, when you signed it, and how many months remain. State gym cancellation laws override ETF terms if you qualify for a protected reason.
Important: Check if your club is still open. 24 Hour Fitness permanently closed over 130 locations during their 2020 bankruptcy. If your home club is one of them, you may have been transferred to another club — or worse, you may still be getting billed for a closed location. If your club closed and you've been billed, you have strong grounds to demand a full refund of all post-closure charges.
Step-by-Step: How to Cancel 24 Hour Fitness
Verify your club status
Go to 24hourfitness.com and use the club finder to confirm your home club is still operating. If the location appears closed or has no hours listed, note this for your cancellation letter — club closure is a legally protected reason for immediate, penalty-free cancellation in all states.
Try the online member portal
Log into your account at 24hourfitness.com. Navigate to Account Settings or Member Services. If a "Cancel Membership" option is available, follow the prompts and document every screen with screenshots. Save any confirmation email you receive. If the portal doesn't show a cancellation option, proceed to in-person or certified mail.
Prepare your cancellation letter
Include: your full legal name, member ID (found on your key fob, member app, or welcome email), home club name and address, billing method last 4 digits, your desired effective cancellation date (at least 30 days from delivery), and a signed cancellation request. If you qualify for a state law exception, cite the statute.
Submit in person or by certified mail
In person: Visit the club during staffed hours. Request that a manager process your written cancellation. Get a dated written or email confirmation. Certified mail: USPS Certified Mail with Return Receipt to your home club address. Keep your tracking number and the green delivery card. This creates a provable delivery record.
Get confirmation and monitor billing
Written confirmation from the club sets your effective cancellation date. Check your billing for two months after that date. 24 Hour Fitness bills on a recurring schedule — any charge after your effective date is disputable as unauthorized. Contact your bank immediately if one posts.
Key Gotchas at 24 Hour Fitness
Club closure during bankruptcy — and continued billing
Some members whose clubs closed in the 2020 bankruptcy were automatically transferred to a surviving club — sometimes without clear notification. Others simply kept getting billed for months after their home club closed. If this happened to you, you're entitled to a refund of all charges billed after your home club's closure date. Cite your state's gym membership law and include documentation of the closure date in your cancellation letter.
Membership type confusion post-bankruptcy
The 2020 bankruptcy restructuring converted some membership tiers to different plan types. If you're unsure what kind of membership you now have, call member services or check the member portal. Your ETF liability depends on whether you're month-to-month or on a commitment plan — the two have very different cancellation terms.
The portal doesn't always work
Several members have reported initiating cancellation through the online portal and receiving no confirmation email, then finding they were still billed the following month. If you use the portal, screenshot every confirmation screen. If you receive no email confirmation within 24 hours, treat it as failed and switch to certified mail immediately.
Annual enhancement fee timing
24 Hour Fitness charges an annual maintenance fee each year on your membership anniversary. If this date falls within your 30-day cancellation window, you may still be charged. Submit your cancellation notice at least 35 days before your annual fee date to avoid it, or dispute it if it posts after your notice was received by the club.
State Law Protections
24 Hour Fitness has a heavy presence in California, Texas, and the Western US — states with some of the strongest gym cancellation protections in the country. If you qualify for a protected reason, no ETF applies:
- California (Civil Code § 1812.83–1812.84): Medical, relocation more than 25 miles from any location, disability, permanent injury, death of spouse — must provide supporting documentation
- Texas (Occupations Code § 702.401–702.405): Medical or physical inability, relocation more than 25 miles from any location
- Colorado, Washington, Oregon: All have state gym membership statutes with similar protections
- Club closure: Protected in all 50 states — if 24 Hour Fitness closes your home club, you cancel immediately with no fee
GotchaBro automatically detects your state and includes the correct statute in your cancellation letter.
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Frequently Asked Questions
Can I cancel 24 Hour Fitness online?
Some account types can initiate cancellation through the member portal at 24hourfitness.com. However, portal cancellation doesn't work for all account types and sometimes fails to send confirmation. Always screenshot the process and follow up if you don't receive email confirmation within 24 hours. When in doubt, certified mail is more reliable.
What happened to my membership when 24 Hour Fitness went bankrupt?
24 Hour Fitness emerged from bankruptcy in September 2020 after closing 130+ locations. Existing members at surviving clubs generally kept their memberships with the same terms. Members at closed locations were typically offered transfers to the nearest operating club. If you're unsure what happened to your account, log into the member portal or call member services.
Does 24 Hour Fitness charge a cancellation fee?
Month-to-month members: no cancellation fee, just 30 days notice. Annual commitment members may owe an ETF that varies by contract. Members whose home club closed permanently are entitled to penalty-free cancellation. State gym laws can override ETF terms for medical, relocation, or disability reasons.
My 24 Hour Fitness club closed. Can I cancel for free?
Yes. If your home club permanently closed, you have the right to immediate, penalty-free cancellation. This is protected under all state gym membership laws and the FTC's rule on gym memberships. Send a written cancellation letter citing the club closure date and your state's gym statute. Demand a refund of any charges billed after the closure date.
What's the fastest way to cancel 24 Hour Fitness?
Try the online portal first — if it works for your account type, it's fastest. If not, in-person during staffed hours is next. For the most reliable paper trail, use GotchaBro to generate a certified-mail-ready cancellation letter ($5.99) and drop it at the post office. Tracked delivery is your protection if any billing dispute arises.
Whether your 24 Hour Fitness club is still open or closed in bankruptcy, getting your cancellation documented in writing protects you. GotchaBro generates a state-specific 24 Hour Fitness cancellation letter for $5.99 — 3 minutes, certified mail ready.
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